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Maintenance, Support & SLA
Website Maintenance, Support & SLA

Medyahashtag provides ongoing website and application maintenance services that keep your digital presence stable and secure. Our team handles software updates, security patches, and performance monitoring so you can focus on your core activities.

Maintenance, Support & SLA
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Strategy + Production + MeasurementThree-layer management

Medyahashtag provides ongoing website and application maintenance services that keep your digital presence stable and secure. Our team handles software updates, security patches, and performance monitoring so you can focus on your core activities.

Support is delivered through a defined Service Level Agreement (SLA) that sets clear response and resolution targets for each priority level. This structure gives you transparent expectations and measurable outcomes without promising results that are not under our control.

What's included?

Maintenance, Support & SLA — what we deliver

The items below are our standard setup; production volume and focus are rescaled to your brand's industry and goals.

Software Updates

We apply version upgrades and patches to keep your platform current and compatible with evolving technologies.

Uptime Monitoring

Continuous checks detect downtime and performance degradation, allowing rapid detection and response.

Automatic Backups

Scheduled data backups protect your information and enable quick restoration in case of loss.

Incident Response

Our team follows a defined process to diagnose, contain, and resolve issues as they arise.

SLA Response Times

We commit to documented response and resolution windows based on the severity of each request.

Security Patches

Critical and routine security updates are applied promptly to reduce exposure to vulnerabilities.

How we work

Our 5-step process

Consistent with our homepage approach, with details specific to this service.

1

Initial Assessment

We review your current setup, identify dependencies, and define a maintenance baseline.

2

SLA Agreement

Together we formalize response times, priority definitions, and communication channels.

3

Implementation

We configure monitoring tools, backup schedules, and notification workflows.

4

Ongoing Maintenance

Regular updates, security patches, and performance checks are performed according to the SLA.

5

Continuous Support

Our support team remains available for incidents, questions, and iterative improvements.

The AI + measurement difference

Why Medyahashtag?

Digital communication is no longer creativity alone; it is the combination of data, speed and brand memory. Our AI infrastructure multiplies production speed while keeping the decision with people.

  • RAG Brand Memory: Retaining project history and context ensures that our support team can address issues with a deep understanding of your specific setup.
  • CAPI & GA4 Health: Continuous measurement and monitoring help keep your data collection accurate without manual intervention.
  • Automated Backups & Maintenance: Scheduling routine tasks reduces human error and ensures that backups and updates are performed consistently.
Transparency

How you see the results

By choosing Medyahashtag for website and application maintenance, you gain a dedicated partner focused on stability, security, and clear communication. Our structured SLA, proactive monitoring, and automated routines work together to keep your digital assets performing reliably while you focus on your business.

FAQ

Frequently asked questions

What does the SLA cover?
The SLA defines response and resolution targets for different priority levels, from critical incidents to routine inquiries.
How quickly will a downtime incident be addressed?
Critical issues receive the highest priority and the fastest response window defined in your SLA, with resolution time depending on the complexity of the problem.
Are updates applied automatically?
Updates are scheduled during low-traffic windows and applied with your approval, ensuring minimal disruption.
What happens if my site experiences a data loss?
Automated backups let us restore your data as quickly as possible, with the time depending on the size of the backup.
Can I request changes outside the maintenance scope?
Yes, additional requests are handled as separate projects and quoted separately.
How is security handled?
We apply security patches as they become available, prioritizing critical vulnerabilities to reduce risk.
Related services

Other solutions that work alongside this service

Let's plan together

A 15-minute intro call is enough. We listen to your brand, take a quick look at where you are, and propose an approach tailored to you.

🔧 Our free analysis tool is coming soon!